Refund Policy

Last updated: 8 August 2026 · SUDO Technology LTD

14 days, no questions asked

If you are not satisfied with KeywordScope, you can have a full refund within 14 days of your first payment. You do not need to give a reason, and we will not ask for one.

This applies to your first subscription payment, whether monthly or annual.

Two things are going on here, and they are not the same

If you are a consumer in the EEA, you have a statutory right of withdrawal — 14 days, given to you by law, set out in section 5 of our Terms. We could have asked you to waive it at checkout, the way a lot of software sellers do for instant downloads. We don't. You keep it whether or not you have installed and used the app.

On top of that, this page is our own voluntary policy. It applies to everyone, consumer or business, inside the EU or not, and in places it goes further than the law requires — see Renewals below. Where the two overlap, whichever is better for you is the one that applies. Nothing here reduces your statutory rights, and nothing here can.

How to request one

Email support@keywordscope.app from the address you subscribed with, or use the receipt link Paddle emailed you. Include your order reference if you have it.

Refunds are issued by Paddle, our merchant of record, to the original payment method. Paddle usually processes them within a few business days; how quickly the money reaches you after that depends on your bank or card issuer.

After the refund

Your subscription ends and the application goes read-only, the same as any other cancellation. Everything you have collected stays on your Mac, stays visible and stays exportable, however far past ten keywords it goes. What stops is collecting new data and adding new keywords. Nothing is deleted.

Renewals

The 14-day guarantee covers your first payment. Renewal payments are not automatically refundable, because you can cancel at any time before a renewal and we send a reminder before annual renewals.

That said, if a renewal charged you by surprise — you meant to cancel, you stopped using the app months ago, the timing was genuinely unfortunate — write to us. We would rather refund an unwanted renewal than keep money from someone who did not want to spend it. This is discretionary, but the discretion is exercised generously.

Cancelling

You can cancel at any time through the link in any Paddle receipt, or by emailing us and asking. Cancelling stops future charges. It does not refund the current period — you keep access until the end of what you have paid for, after which the application enters read-only mode with all your data intact.

Things worth knowing before you buy

We would rather you did not need a refund, so two things are worth stating plainly before you pay:

• Search popularity is not in the app yet. It is the next feature we are building and is included in the paid tier when it lands, but it does not work today — the Popularity column reads unavailable for everyone. When it does land it will need your own Apple Search Ads account, which is free to connect and needs no ad spend. If popularity is the reason you are buying, do not buy yet.
• The free tier is permanent. Ten keywords, real ranks, real history and CSV export, for as long as you like. If you are unsure, use it for a while before paying anything.

If something is actually wrong with the app

A refund is not the only remedy, and often not the one you want. If KeywordScope does not do what this website says it does, consumers in the EU have a legal guarantee of conformity under Directive (EU) 2019/770: we have to fix it, and if we can't, you are entitled to a price reduction or to end the contract. That is separate from the 14 days and is not time-limited in the same way.

Tell us what's wrong. Fixing the app helps every other user too, which a refund does not.

If we can't agree

Write to us first — support@keywordscope.app. If that doesn't settle it, section 13 of our Terms sets out the complaint routes open to you, including the Bulgarian Commission for Consumer Protection and, for consumers elsewhere in the EU, your national European Consumer Centre.

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